The cash payment option will progressively be available to all passengers over the coming weeks. Uber's service entered Vietnam more than a year ago, and currently operates only in Hanoi and Ho Chi Minh City. The company stated, “Hundreds of thousands of commuters have moved around Ho Chi Minh City and Hanoi with Uber as their preferred choice, [but] there were many who never had the chance because of Uber’s cashless payment system.”
According to Uber the introduction of cash as an alternative payment option is intended to make the service “accessible to everyone.” Vietnam is the first country in Southeast Asia and only the third country worldwide after India and Kenya where Uber has introduced cash payments.
The company further explained, “Vietnam was specifically selected for this experiment because it provides us with the right environment to test a new payment option amongst a sizeable and sophisticated rider and driver community in the Southeast Asia region."
Uber noted that not all of its users in Vietnam will see the cash option at once because it will be testing with a select few at first, before gradually expanding to more people. The company also encourages customers to give feedback after testing the new payment option.